Bilingual Certification Specialist

As a Bilingual Certification Specialist, you’ll play a vital role in providing accurate and timely issuance of Washington State vital records. Your efforts will ensure individuals can access essential documents like birth, death, marriage, and divorce certificates, which are critical for obtaining identification, enrolling in schools, and accessing benefits. Your dedication will directly contribute to the health and well-being of the people of Washington State.

Key Responsibilities Include:

• Issuing Vital Records: Process vital records applications, evaluate eligibility, and maintain accuracy and confidentiality using systems such as Washington Health and Life Events System (WHALES) and CertIMS.
• Ensuring Quality Control: Verify and prepare documents for shipping, resolve discrepancies, and ensure timely delivery of records.
• Providing Exceptional Customer Service: Address inquiries via phone, email, and in-person interactions; troubleshoot order issues; and provide clear information about laws and procedures.
• Operational Excellence: Manage payments and cash handling, adhere to secure document handling protocols, and contribute to process improvement initiatives.
• Emergency Response Role: Support public health emergencies by ensuring continuity in vital records issuance.

Why Join Us?

• Impactful Work: Your contributions will have a direct and meaningful effect on the lives of Washington residents, ensuring they can access essential documentation for critical life events.
• Collaborative Environment: Be part of a high-performing team that values mutual respect, diversity, and continuous learning to achieve organizational goals effectively.
• Growth Opportunities: Gain exposure to quality improvement projects, legislative implementations, and system enhancements while developing your technical and professional skills.

Location & Schedule

This position requires working from our office in Tumwater, WA, Monday – Friday 8am – 5pm.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Required Qualifications 

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• Proficiency in both Spanish and English, including speaking, writing, translating, and interpreting.

And experience in the following:

• Two (2) years resolving customer inquiries, problems via phone, email, and interactions in person.
• Navigating, updating, and researching information using databases.
• Conducting online research using the internet to find and download information.
• Using MS Word to create, format, and edit documents.
• Using MS Excel to create, edit, organize, and filter spreadsheets.
• Using email such as Microsoft Outlook to write and respond to messages.